How can I tell if a Chinese supplier is legitimate?

Verify the company's identity, address, marketplace profile, business information, product capability and payment details. Request samples and consider independent inspection for larger orders.

Is Alibaba safe for buying products from China?

Alibaba provides buyer-protection mechanisms such as Trade Assurance for eligible orders. However, buyers should still conduct due diligence and follow the platform's requirements for protection.

Should I pay a Chinese supplier outside Alibaba?

If you are relying on Alibaba Trade Assurance, Alibaba says payment should be made through Alibaba.com for the order to qualify for its protection.

Is a very cheap Chinese supplier automatically a scam?

No. A low price can have legitimate explanations. However, an unusually low quotation should trigger additional verification, especially for branded products.

Should I order a sample before a bulk order?

For many products, especially unfamiliar products, ordering a sample is a useful way to test quality before making a larger investment. Alibaba also recommends requesting samples as part of its buyer-protection guidance.

Can WhatsApp be used to communicate with Chinese suppliers?

Yes, but WhatsApp alone does not prove that the person is legitimate. Keep important commercial terms documented through the relevant marketplace or official business channels.

What should I do if a supplier changes its bank account?

Stop and independently verify the change using a previously trusted communication channel. Do not rely solely on the message that provided the new bank details.

How can I verify a Chinese company's information?

Start with the company's legal name, location, website, marketplace profile and available business records. Cross-check information from multiple independent sources.

Should I use a sourcing agent?

A sourcing agent can be useful for supplier communication, product inspection, negotiation and consolidation, but you should also verify the agent and understand their fees and responsibilities.

What if a supplier asks for an unexpected customs payment?

Do not pay automatically. Verify the charge, identify who is requesting it and check the relevant shipping/customs documentation. Ghana's Customs clearance process involves documented declarations, valuation, duty/tax processing and examination where applicable.

What is the safest way to buy from China?

There is no single method that eliminates all risk. A strong process combines supplier verification, samples, written specifications, appropriate payment protection, inspection for significant orders and proper shipping documentation.

How to Avoid Import Scams When Buying from China (2026)